Shipping & Returns Policy

 

Shipping Policy:

• Blackstone ships products worldwide using UPS services​​

• Shipping rates are based on the weight and size of the package, as well as origin-to-destination distance. Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the dimensional weight and the actual weight.

• Regular ground shipping to US and Canada takes approx 7 to 10 business days, from the date your order is received

• Shipping rates depend upon the service chosen during checkout

• FREE** regular ground shipping for online orders over $250.00 to US* and Canada* only

• **Excludes products requiring special handling (e.g. must be shipped on a skid)
• **Oversize charges may apply on some heavy/large items
• *This offer is only available to physical shipping addresses (no PO Boxes) in the 48 continental United States and 10 Canadian Provinces 

 

Returns Policy:

• ALL returns must be made with a Return Authorization number, which can be obtained by calling the Blackstone Sports Customer Service department at 1-800-405-3433

• Unauthorized returns will not be accepted

• Returns must be made within 30 days of receipt

• There will be a 20% Re-stocking fee on all returns. (Shipping and handling charges are non-refundable)

• All returns are subject to evaluation prior to any refund or credit

• Return shipping and handling charges are the responsibility of the customer

• Authorized refunds will be credited in the same manner that the original payment was made

• Items that have been used are non-refundable


If you have any questions, please contact us.